Looking to buy new appliances in the market but don’t exactly know where to begin? Well this is a perfect read for you! As you know, maneuvering your way around appliance stores in the Philippines can be a daunting task. With so many products to be seen, it can be hard making a good decision. 

So to help you with this overwhelming mission of finding the best deals and good customer service, we’ve listed down the pros and cons that are involved with appliance shops in the country. 

Store Variety

Let’s discuss store variety; Store variety means there is a wide selection of products and brands that customers can choose from. This will cater to every client’s wants or needs. But what are the pros and cons of this subject? 

Pros

One of the pros of a store having a variety of products and brands is that it will be easier for consumers to find what they exactly need. From brands that are high-end to more budget-friendly ones, there is always something for everyone. Furthermore, this leads to friendly competitions with other appliance stores, which in turn creates more promos being offered to consumers.

Cons

Having a wide variety of options can become a problem as well. This will make it harder for clients to narrow down options. As mentioned earlier, the task of shopping in appliance stores can be daunting enough, let alone shopping when there is an enormous amount of different brands and models.

Price and Promotions

Promotions are discount offers that consumers usually see in appliance stores. They usually market these offers during holidays or a specific time of the month. Sometimes they announce it as “Sale”, and indicate how many percent off the product is. Let’s dive a little bit deeper into its pros and cons.

Pros

Promotions and discounts can come in very handy when you’re looking for appliances that fit your budget. This is the reason why the masses usually flock when there is a sale; it offers the best deals that also have financing options.

In addition, the scope of promotions also stretch out to installment plans, and zero to low-interest offers. This makes it more accessible to a wider range of customers.

Cons

Yes, promotions offer the best deals but be observant when you are looking around an appliance store during a sale; as promotion prices can be misleading. 

There are a number of stores that increase the prices of products right before a sale, making almost no difference in price changes during promotional deals. Therefore, it’s always good to do research first and compare the prices of products.

Customer Service

Customer service is always helpful for clients that want more product details. This is a service provided by most establishments like appliance stores, to help customers with their inquiries. So what are the pros and cons of this service?

Pros

Let’s start with the pros. Since customer service caters to the many inquiries of clients, they are providing customers with more knowledge about the brand, the appliances, and offering both their personal and professional recommendations.

These services are usually provided by the staff; assisting a number of customers to narrow down options and find the product that suits them best.

Cons

Although, not every appliance store has experienced staff that are well-knowledgeable about product details. You may encounter some employees that are unable to answer your questions, or even call somebody else to assist you. This might become frustrating for you and other potential customers.

Warranty and After-Sales Support

Last but not least, warranty and after-sales support. This is a way for appliance shops to help protect their consumers from defects or malfunction of products after purchasing. 

Companies do this by providing a written promise to repair or replace an item after a year. You’ll see this included in the box the product came in, as well as in a label in the form of a sticker.

Pros

Warranty and after-sales support is quite convenient for most people. This provides customers with peace of mind as it ensures that products will be cared for even after purchase.

Furthermore, items can be swapped for another product of the same model if the purchased appliance or merchandise has any defects. Aside from that, they provide installation and as well as technical assistance to ensure clients have a good shopping experience.

Cons

One thing to watch out for with after-sales support and warranties, is that it may be different per appliance store. To be more specific, not all stores respond as quickly as others. This can be challenging and frustrating for customers when they want the issue addressed as soon as possible

Another thing to consider regarding warranties is that some appliance stores have very strict warranty conditions. They may not entertain your product malfunctions or defects if they think it’s no longer in line with the written agreement. Some warranties would also require you to go back in 6 months time.

Key Takeaway

Maneuvering your way around appliance stores in the Philippines can be a daunting task; but as we’ve come to the end of this guide we have readied ourselves in making more informed decisions.

By considering the pros and cons of store variety, price and promotions, customer service, as well as warranty and after-sales support, you can now make purchases without being intimidated by the amount of products that are available in appliance shops.

So remember to always ask for assistance first from staff, and consider their recommendations so that you can make the right product purchase for you!