Have you noticed an incorrect name on the Avianca flight reservation and are wondering whether you’ll be allowed to board the flight with the mistake? Of course, Avianca Airlines never allows passengers to board a flight with the incorrect name. Don’t worry, you are on the safer side because of the airline’s name change policy, which allows passengers to rectify the mistakes on the flight ticket and then fly.

Avianca Airlines understands that passengers may face troubles at a later stage due to an incorrect name on their ticket. However, that’s why the airline introduces a name change policy that helps passengers in requesting an Avianca change name on ticket and ensuring a smooth travel experience. Stick to this blog to learn more about the Avianca ticket name change.

What Is Avianca Name Change Policy?

The airline has implemented a name change policy to assist passengers in correcting name mistakes on their flight tickets and traveling to their destinations without any discomfort. With the help of the Avianca change passenger name policy, passengers can correct minor errors, such as typos or misspellings. However, minor error rectification on the flight ticket can be made only to a limited number of characters in a passenger’s entire name. The airline allows a legal name change under specific circumstances, such as marriage or divorce, but to make the changes, they are required to submit legal and valid documents. 

Terms And Conditions: Avianca Change Name On Ticket

According to Avianca Airlines’ rules and regulations, the passenger’s name on the ticket must match the name on the government-issued ID. Due to the security compliances, it is mandatory to make the names similar. However, if the name is not identical, then follow these terms and conditions mentioned below, and make the changes:

• As per the policy and its guidelines, travelers are allowed to make an Avianca change name on ticket only once per booking.
• The airline restricts a whole name update on the flight ticket. Travelers can modify minor errors up to three characters only under the policy.
• The Avianca change passenger name policy doesn’t allow travelers to transfer the ownership of an Avianca flight reservation to someone else. If the modifications are not possible, then travelers are supposed to purchase a new flight reservation after canceling the existing one.
• According to airline flight norms, name corrections to reservations must be completed at least 3 hours prior to the scheduled departure for international flight routes. However, flights operating within Colombia can make corrections up to 2 hours before departure. 
• Travelers are allowed to request an Avianca change name on ticket only for unflown or unused reservations.
• By submitting the legal documents, passengers are allowed to change their names on the reservation legally.
• Passengers are allowed to modify their names on the flight ticket without incurring extra charges, provided they request the modifications within 24 hours of booking.

Types Of Corrections Allowed On Flight Reservations?

There can be various types of mistakes on the flight ticket; thus, considering all the possible mistake scenarios, the airline allows the following kinds of modifications:

Minor Alterations: According to Avianca change passenger name policy, travelers can correct minor errors only up to three characters and will be required to submit official ID proof to justify the alterations. 

Addition/Removal of Middle Name: Passengers, according to their travel identification, can make the amendments; they can add or remove their middle name on the ticket. Essentially, travelers must match the name on their ticket to the one on their travel ID proof.

Legal Name Change: In the event of marriage, divorce, or other legal considerations, passengers can request an Avianca change name on ticket. To make such legal changes to the ticket, travelers are required to submit valid and legal documents. Documents needed to validate the changes may include a marriage certificate, divorce decree, or other relevant legal documents.

Inverted Names: If a passenger mistakenly enters the wrong name order, then they can alter those orders and place them in the correct order. For example, if a passenger enters their last name instead of their first name or vice versa, then they make the necessary modifications under the name change policy. 

How To Modify The Name Errors On The Avianca Flight Ticket?

By following Avianca change passenger name policy, travelers can modify a name error on their ticket simply by navigating to the airline’s official website or contacting the airline’s support team. Follow the instructions that’ll help you out in modifying the errors on the ticket:

Mode 1: Name Modifications Via Website

Follow the procedure correctly to correct the ticket name errors through the airline’s official website:

• Go to the airline’s official website on your internet-connected device’s web browser.
• Afterwards, tap on the “Manage Booking” option.
• Input the required details and proceed.
• Select the name that requires modification, and recall that, as we discussed earlier in this blog, minor corrections must be completed within three specific characters.
• Submit the required documents to validate the new adjustments.
• Before proceeding to the next step, double-check all the information submitted so far.
• Pay the name modification charges, if applicable.
• After completing the procedure, the airline will send an email confirming the changes. 

Mode 2: Name Modifications Via Customer Support

If the website method of corrections doesn’t help you, it’s recommended to contact the airline’s official customer support team to request an Avianca change name on  ticket.

• Contact Avianca’s official customer support team at 1-866-919-0081 or call +1-800-865-1848, the OTA, to speak with an expert for quick assistance. 
• Then, follow the IVR prompts to connect with the agent.
• Once connected, request that the official executive make the necessary name changes on the flight ticket and ensure the name matches the verification ID.
• Afterwards, present all the details requested by the official executive, including booking details, and other vital information and documents.
• Pay the charges required to finish the procedure.
• Wait for the confirmation email.  

Winding Up!

Correcting an incorrect name on the flight ticket under Avianca change passenger name policy is mandatory to experience a trouble-free journey to their travel destination. After rectifying the name error on the flight ticket, it also eliminates the possibility of delayed or denied boarding. For further assistance with your questions, it’s recommended to contact the airline’s official support team at 1-866-919-0081 or call +1-800-865-1848, a flight expert.

So, as you craft or revise your pitch, keep your focus on them, not just on what you offer. Speak in their language. Show empathy for their struggles. And offer solutions that are simple, powerful, and easy to take action on.